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Privacy Policy

Last Updated: March 15, 2025

We respect your privacy and are committed to protecting your personal data. This privacy policy explains how SmartFirst Desktop Plus collects, uses, and safeguards your information when you use our AI-driven expense categorization services.

Information We Collect

When you use our expense categorization platform, we collect various types of information to provide and improve our services. The data we gather falls into several categories, each serving specific purposes for your financial management needs.

Data Type Purpose Retention Period
Transaction Data AI categorization and analysis 7 years (Thailand tax requirements)
Account Information Service delivery and support Duration of service + 2 years
Usage Analytics Platform optimization 24 months
Communication Records Customer support and compliance 5 years

Your financial data receives our highest level of protection. We understand that expense information is sensitive, and we've designed our systems to process this data securely while providing accurate categorization results.

How We Use Your Data

Our AI systems analyze your expense data to provide intelligent categorization services. This processing helps you better understand your spending patterns and maintain organized financial records that comply with Thai business requirements.

  • Process and categorize your expenses using machine learning algorithms
  • Generate spending reports and financial insights for your business
  • Improve our categorization accuracy through pattern recognition
  • Provide customer support and troubleshoot technical issues
  • Ensure compliance with Thai financial reporting standards
  • Send service updates and important account notifications

Important: We never sell your personal or financial data to third parties. Your expense information is used solely for providing our categorization services and improving our platform's accuracy for all users.

Data Storage and Security

Your data is stored on secure servers located in Thailand, ensuring compliance with local data protection laws. We employ multiple layers of security to protect your financial information from unauthorized access or breaches.

Our security measures include encrypted data transmission, regular security audits, and restricted access controls. All staff members who handle customer data undergo background checks and sign confidentiality agreements as required by Thai privacy regulations.

We maintain backup systems to prevent data loss while ensuring these backups receive the same level of security protection as your primary data. Regular testing of our security systems helps us identify and address potential vulnerabilities before they become issues.

Your Rights Under Thai Law

The Personal Data Protection Act (PDPA) of Thailand grants you specific rights regarding your personal data. We've designed our processes to make exercising these rights straightforward and accessible.

  • Access your personal data and understand how we process it
  • Request corrections to inaccurate or incomplete information
  • Delete your data when it's no longer needed for legitimate purposes
  • Restrict processing of your data under certain circumstances
  • Receive your data in a portable format for transfer to other services
  • Object to processing based on legitimate interests
  • Withdraw consent for data processing where consent was the legal basis

To exercise any of these rights, contact our privacy team using the information provided at the bottom of this policy. We'll respond to your request within 30 days as required by Thai law, though most requests are processed much faster.

Data Sharing and Third Parties

We limit data sharing to essential service providers who help us deliver our expense categorization platform. These partnerships are governed by strict data protection agreements that ensure your information receives consistent protection.

Our AI processing systems occasionally require cloud computing resources from certified providers. These providers operate under contracts that prohibit them from accessing or using your data for any purpose other than providing computational services to our platform.

We may disclose your information if required by Thai law enforcement or regulatory authorities, but only to the extent legally required and with proper documentation of such requests.

Cookies and Tracking

Our platform uses cookies to enhance your user experience and maintain your session security. These small files help us remember your preferences and provide a smoother interface when you return to our service.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a specified period). You can control cookie settings through your browser, though disabling certain cookies may affect some platform features.

Analytics cookies help us understand how users interact with our platform, allowing us to improve the interface and add features that benefit our clients. These analytics are aggregated and don't identify individual users.

International Data Transfers

While we primarily store data within Thailand, some processing activities may involve transfers to other countries where our technology partners operate. These transfers are conducted under appropriate safeguards to ensure your data protection rights remain intact.

Any international transfers comply with PDPA requirements and involve partners who provide adequate levels of data protection. We maintain records of these transfers and the safeguards in place to protect your information during such transfers.

Children's Privacy

Our expense categorization services are designed for business use and are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children, and if we discover that we have inadvertently collected such information, we will delete it promptly.

Policy Updates

We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements. When we make significant changes, we'll notify you through your registered email address or through announcements on our platform.

Minor updates that don't materially affect your rights may be posted without individual notification, but we'll always update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

Privacy Questions and Concerns

If you have questions about this privacy policy or want to exercise your data rights, please contact our privacy team:

Email: info@smartfirstdesktopplus.com

Phone: +66 2 285 1870

Address: หมู่ที่ 5 262 Pho Klang, เมือง Nakhon Ratchasima 30000, Thailand

We're committed to addressing your privacy concerns promptly and transparently. Our team is available during regular business hours to assist with any questions about your data or this policy.